Why didn’t I receive my verification letter?

Depending on your country of residence, you may be able to request that a letter for address verification is sent to the Postal Address held on your trading account. In some countries, however, this service is not supported. To request this letter, log in to the Plus500 platform, click on ”Menu” → “Account” → “Validate address” → “Send me the letter”. If you don’t receive the letter within 3 weeks, you should verify the accuracy of the address held on your account, and if necessary contact our support team. Nonetheless, you will be required to provide us with a document (photo of a utility bill/bank statement) in order to verify your address, in accordance with our regulatory obligations.